Amazon founder Jeff Bezos has been prioritizing customer satisfaction for years. However, it does not appear company be equally interested in its employees, taking into account the numerous complaints that have been lodged against it. Now, after the efforts to create the first labor union on Amazon, the richest man in the world says it is time for his company to focus on the well-being of not only its customers but also its employees.
Specifically, Bezos stated in a letter to the company's shareholders the following: "I think we need to do a better job for our employees. "While the results of the vote were one-sided and our direct relationship with employees is strong, it is clear to me that we need a better vision to give more value to employees - a vision for their success.".
Bezos will step down as CEO of Amazon later this year and become CEO. In particular, he stated the following:
"In my upcoming role as Executive Chairman, I will focus on new initiatives. I'm an inventor. It's what I like best and what I do best. It's where I create the most value. I'm excited to be working with a large group of passionate people. Regarding the details, we at Amazon are always flexible, but also persistent in conquering the vision. "We have never failed when we think of something, nor are we going to fail at it."
Amazon is the largest company E-commerce in the world and is ranked among the most popular brands and reputable institutions. Recently, however, it has been hotly contested by regulators, unions and activists around the world, with many claiming the company has reached the top by pursuing aggressive business tactics.
In addition, referring to the employees, Bezos said that he wants to add two elements to Amazon's customer-centric credo. "We will become the best employer and the safest place to work on Earth", he stressed.
Workers at a warehouse in Bessemer, Alabama, overwhelmingly rejected an offer to join the Retail, Wholesale and Department Store Association. Of the more than 3.000 votes, Amazon garnered 1.798 and the union just 738 yes. RWDSU has vowed to challenge the results, which were announced last week.
The result was a tough election that lasted seven weeks and attracted national attention from longtime critics of Amazon's labor policies and practices, including Vermont Sen. Bernie Sanders. Much of this criticism focused on the many hours and working conditions in the company. Amazon claims to have hired hundreds of thousands of people and paid them more than double the federal minimum wage, while also providing health benefits.
In the letter, Bezos denies allegations that his company is characterized by exhausting, even brutal, working conditions. In particular, he stated the following: "If you read some of the news, you may think that we have no care for employees. In these reports, our employees are sometimes described as desperate souls being treated as robots. This is not true."
Jeff Bezos also explained that Amazon does not set unreasonable performance targets and 94% of its employees already say they would recommend to friends to work there. He pointed out that the company sets achievable performance goals that take into account the working time and the actual performance data of the employees.
This year, Amazon plans to invest more than 300 million in security projects, including 66 million dollars for the creation of technology, with the aim of avoiding collisions with forklifts and other vehicles.