Kia Motors America is facing a national downturn affecting IT servers, self-payment telephone services, commercial platforms and telephone support. The outage started on February 13 when the Kia Owners Portal went offline and started displaying an error message stating that Kia "It was facing interruptions in its IT services, which affected some internally networks". In addition, the company's telephone services are affected, with customer support numbers indicating that they have server issues that may affect their ability to assist customers.
When customers call the company, they hear a recorded message telling them that the self-service option is not available due to "Scheduled maintenance". Interruption also affects applications for cell phones of the company, such as Kia Access with UVO Link, UVO eServices and Kia Connect. When they try to use the applications, the customers get different messages, such as SQL errors, "bad" CERTIFICATES or maintenance messages indicating an IT outage.
Kia Motors America employees told BleepingComputer that this is a nationwide shutdown that started on the morning of 13 February. In addition, a Kia dealer told BleepingComputer that the outage also affected her access of merchants on Kia KGSIS (Kia Global Service Information System) and the KDealer platform.
At the same time, a user of it Twitter stated in a post that he could not get his car because one ransomware attack destroyed Kia Motors America systems. While it has not been confirmed so far whether this interruption is due to a cyber attack, the large number of computer systems, telephone services and various messages about scheduled maintenance and server problems, shows that this is not a scheduled maintenance, but something much more important and serious. .
But what is even more worrying is the fact that this outage continues to this day, and the company says it cannot determine when the problems will be resolved.