A major outage occurred on January 4 at Slack services. The company initially described the service problem as an "incident" in a statement to website and then stated that it was an interruption. Specifically, the company of the popular platform messaging announced the following: "Customers may have trouble loading channels or connecting to Slack right now. Our team is investigating the incident and will report more information if anything new emerges. We apologize for any inconvenience. "
The site Downdetector watching the holidays at Internet, recorded an increase in reported problems with Slack yesterday at 10 a.m. and the company published its statement about the problem at 10:14 a.m. The users they could not send messages, upload channels, make calls, or connect to the platform. Half an hour later, Slack said it was still investigating the outage. At 13.00pm the company reported that some customers may have been able to log in, but the platform may have been downgraded performance.
According to The New York Times, it is not yet clear exactly how many of the approximately 10 million daily Slack users were affected by the outage. When asked about the extent of the outage and what may have caused it, a Slack spokesman said there was no additional information other than the statements the company posted on its site. In addition, the company representative pointed out the following: "Our teams know and are investigating the matter. "We know how important it is for people to stay connected and we work hard to help all customers use the platform properly."
Slack has evolved in recent years into an essential tool for businesses, especially helping employees of companies and organizations to work and communicate during the remote work. Currently, more than 750.000 companies use the service, according to Slack, which became an independent public company in mid-2019.
Η Salesforce, a company that sells software marketing and sales, announced in December that it would acquire Slack for $ 27,7 billion. Also, the Adobe announced in November that it planned to acquire management software company Workfront for $ 1,5 billion, and Atlassian, which sells developer tools, said it would acquire Mindville at a price unknown at this time. .
It is worth noting that Slack has faced a lot of competition, especially from Microsoft products, which offers the Teams. In July, Slack filed a complaint with the European Commission alleging that Microsoft had "unfairly" combined Teams with Microsoft Office work products, including Word, Excel and Power point.