Amazon subsidiary recalls 350.000 Ring bells after reports that the devices may be at risk of fire.
According to a revocation notice issued by the U.S. Consumer Product Safety Commission (CPSC) on November 10, the second generation Ring bells, model 5UM5E5, are in big trouble.
The "smart bells" sold between June 2020 and October 2020 seem to have a problem with battery, which overheats "when incorrect screws are used in the installation and there is a risk of fire."
The devices were sold on Amazon.com, Ring.com and other stores. In total, about 350.000 potentially defective Appliances were purchased during this period, as well as about 8.700 Ring bells at Canada.
In total, Ring received 85 reports of installed bells for the use of incorrect screws, with 23 subsequently catching fire, resulting in "minor" damage to the product. In addition, eight "minor burn" reports have been received from the company.
Customers who worry that the product can catch fire they can enter the serial number of their bell in the Ring to see if it is affected. If the control reveal that it is defective device, users should check the wizard installation or contact the Ring for more instructions. The company has contacted some customers to check that the installation guides have been followed correctly.
Fire alarms are not the only problem Amazon has to deal with this week. On Tuesday, the European Commission (EC) blamed the giant company e-commerce that it violated its competition laws EU through the use of non-public third-party data, which is said to be collected and analyzed when Amazon makes strategic business decisions.
This is seen as a competitive issue as Amazon acts as both a market and a supplier. According to the EC, this practice is "harmful" to other market vendors.