Outlook.com: Deleted emails reappear in the inbox

Microsoft is investigating a recently discovered issue that causes deleted messages to reappear in the mail inbox of Outlook.com accounts.

The exact reason behind these emails that cannot be deleted from Outlook.com is not known, but the company says it is working hard to find a solution.

A solution is available

But until the issue is completely resolved, Microsoft provides a solution to get rid of any emails that continue to return to the inbox after deletion their.

"In the meantime, if the returned messages come from connected people accounts, you may be able to go to inbox "and delete the emails from there to resolve the issue," explains Microsoft.

"For example, if you have a logged in account gmail, go to Gmail.com and delete the email from there. ”

Another Outlook.com issue where images are either corrupted or not visible in an email has also been under investigation since August 2020.

Microsoft advises users affected by this error to “ask the sender to resend the image as attachedAs a solution.

Connection issues resolved

Earlier today, Redmond fixed another issue that triggered it appearance of "503 errors" when users try to access Outlook.com, OneDrive, SharePoint Online and Power BI.

Further investigation of the current issue found that it only affected specific consumer services, including both Outlook.com and OneDrive.com, with some users They may also have problems accessing SharePoint Online when trying to sign in to a visitor account.

"When attempting to sign in to Outlook.com, users may see various error messages indicating that the service was not available, as well as delays and timeouts that resulted in 503 errors," the company said.

The Microsoft investigation later found that the errors were caused by insufficient infrastructure and fixed it by rerouting Outlook.com traffic to an alternative infrastructure.