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FTC: Zoom misleads users about meeting security

Η Federal Trade Commission (FTC) asks the Zoom to strengthen the security on the basis of the information provided by the committee, η service teleconferencing them users on the security level of meetings.

Zoom security

The FTC has been suing Zoom since 2016 for allegedly cheating its users on security. The commission said the company she was holding keys that allowed her to have them access in content from the meetings of its clients. In addition, the video conferencing application provided lower quality encryption than telling them customers her.

Zoom became very popular during the pandemic COVID-19, especially between employees, who were trying to communicate with their colleagues through video conferencing applications. About 300 million users They started using the app around the world last spring, when most companies closed, "forcing" employees to work from home.

The FTC has claimed that Zoom “participated in a series of misleading and unfair practices that undermined the safety of its users".

These misleading statements of the application gave users a false sense of security, and many used the platform to discuss sensitive issues, such as health and financial information. The committee said Zoom presented its level of encryption as a key reason why its users (families, schools, social groups or businesses) had to prefer it over other applications.


The FTC complaint does not involve monetary penalties for the company or refunds to users. However, Zoom Video Communications Inc., is obliged (based on the complaint) to take specific measures, such as establishing a program to address privacy-related vulnerabilities. Also, the company staff should check if all the updates are applied security that fix vulnerabilities to ensure that users are protected.

Zoom said it has already addressed the issues reported by the FTC. In a statement, the company said that the FTC's proposals "go hand in hand with our commitment to innovate and improve our product while providing a secure communication experience”And continued:“The safety of our users is top priority for Zoom. We take seriously the trust that the users us daily as they rely on us to communicate with their own in this unprecedented global crisis. We are constantly improving our security and privacy programs".

The vote on the complaint was 3-2 in favor of the complaint, with the two Democrats of the FTC, Rohit Chopra and Rebecca Kelly Slaughterdisagree that the committee proposal does not require refunds or other compensation for customers.

"Zoom has won a lot during the pandemic", Said Chopra. "Zoom is about to emerge as a tech titan. But we all have to wonder if Zoom and other tech titans have grown their empires with deception. The application he could have taken the time to make sure his safety met the right standards".

Source: ABC News


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