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Nitro Software Data Breach: The official response of the company

Nitro Software Data Breach: The company officially responds to the security incident experienced and sends a message to its customers. It was recently reported that the Nitro PDF (Nitro Software) service suffered a data breach, which is said to affect many well - known companies, such as Google, Apple, Microsoft, Chase and Citibank.

Nitro Software Data Breach: The official response of the company

On October 21, Nitro Software announced that it was affected by a "low impact security incident". The company said no customer data was affected

According to security company Cyble, more data may have been breached and that one hacker sells databases and documents that it claims have been stolen from Nitro Software's cloud service.

Nitro Software Data Breach: The official response of the company

Nitro Software formally responds to the above allegations as follows:

"...Nitro continues to investigate a single security incident involving restricted access to our database by an unauthorized third party. This database does not contain user or client documents, which are hosted in a separate database in a different location.

The affected database is mainly used for logging purposes related to Nitro's popular free online document conversion services.

Use of Nitro's free document conversion services does not require users to create an account or become a Nitro customer. Users must provide one email address - converted files are sent to the email address provided - and email domains are often imported and will appear in these logs.

For the sake of clarity, the email domains these logs are not Nitro "clients" or "accounts" and the logs do not contain documents.

At present, there is no evidence that any sensitive or financial data related to customers has been breached. Also, Nitro Pro or Nitro Analytics have not been violated.

The Nitro environment was fully protected immediately after the incident was detected. While the compromised database does not contain sensitive or financial information and passwords are highly encrypted, we contact customers and implement password reset as a precaution.

You can find out more about the security incident here... "

Nitro Software Data Breach: The official response of the company

Ο Sat Chandler, Founder and  CEO of Nitro sends its own reassuring response to the company's users and customers:

"In the last 24 hours, articles have been published that contain inaccuracies about this incident. The affected database does not contain copies of user or client documents. The documents are stored in a separate database in a different location. There is currently no evidence that this separate database has been compromised. We provide event updates on our security page. "

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