Microsoft has identified a new problem that affects some Windows 10 devices and prevents users from using "Reset this PC" to reinstall Windows.
The Reset this PC feature comes with all versions of Windows 10 and allows users to reinstall operating system using a local recovery image or the latest version of Windows 10 on Microsoft servers.
When restoring their computer, users can also decide if they want to keep their files and delete them. applications and settings or remove everything.
A solution is available
Devices with Windows 10, version 2004 seem to be the only ones affected by this known issue, according to an advisory released today by Microsoft.
"Under some of its configurations hardware, when trying to reset this computer to a system running Windows 10, build 2004, the restore attempt failed with the following error: There was a problem restoring your computer. "No changes were made," said Microsoft.
To work around this issue, Microsoft advises clients to use the Deployment Image Servicing and Management command line tool (DISM) used for the preparation of images in Windows (.wim) or virtual hard disk (.vhd or .vhdx) image formats for Windows PE, Windows Recovery Environment (Windows RE), and Windows Setup.
Microsoft recommends that users use DISM to repair the online image of Windows used to restore the computer before attempting to use it again. mode.
The complete procedure you need to follow to resolve this issue in "Reset this PC":
- Open a command prompt with upgraded permissions. To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or confirmation, enter it password or click Allow.
- Type the following command, then press Enter: dism / online / cleanup-image / restorehealth
- Restart your system and try restoring this computer again.
Source of information: bleepingcomputer.com