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British Airways has made unacceptable mistakes, the ICO reports

British Airways has been fined 20 2018 million for "unacceptable" mistakes that led to the theft of personal data of hundreds of thousands of customers in XNUMX.

The fine represents the largest fine ever issued by the UK Information Commissioner (ICO) and is based on the Data Protection Regulation GDPR.

The incident started in the summer of 2018 and was not detected by the airline for more than two months, before finally being made public in September 2018.

British Airways

More than 400.000 British Airways customers who used it site during the summer of 2018 and were redirected to a fraudulent website run by attackers on cyberspace, who collected personal information, including names, addresses and payment card information.

An investigation of ICO concluded that British Airways should have been able to identify cyber security vulnerabilities and address them with the security measures available at the time.

The ICO investigation concluded that there were several measures that British Airways could take to mitigate the attack.

These include restricting access to specific applications, performing strict ones penetration tests and the protection of accounts with multi-factor authentication.

The ICO notes that none of these measures required "excessive costs or technical barriers" and that some of these developed measures security were available but not used.

The investigation also concluded that it was "not clear" whether British Airways would have located the attack, if not notified of the incident by a third party. The ICO considers the incident a "serious failure" due to the number of people affected.

However, after the attack, the ICO notes that British Airways has made "significant" improvements in information security procedures.

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