The Google Apps Status page was updated immediately to confirm that it received reports of a problem with Gmail and Google Drive, and a quick look at Twitter or DownDetector displays thousands of reports of downtime in the last few hours.
Many of the users reported having problems sending and receiving email from 7:00 a.m.
At 8:30 a.m., Google provided an update, saying it was investigating reports of a Gmail outage and problem, and said it would provide more information soon.
About 40 minutes later, in a new statement, he said the problems were continuing, as were the investigations.
"We are investigating reports of a problem with Gmail. We will be back soon with more information. "
At the time of the announcement, Gmail, Google Drive, Google Docs, Google Meet and Google Voice were identified by the company as experiencing downtime.
Other users report that they have managed to send an email, but in an attempt to attach one file encountered problems and a slow upload process that, if completed, would eventually lead to an error message saying they had to check the network. It also seems to have been affected Slack, the application that makes it easier for employees to communicate with each other.
"We are still investigating this issue. We will inform you in a few hours, stating in detail when the problem is expected to be resolved. "
The cause, Google later said, was a router failure in Atlanta that affected traffic through that area.