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Windows 10 2004: Unsupported settings "block" the upgrade

Users report that they have a problem with Windows 10, as they are excluded from it application of the May 2020 update, when they manually upgrade via Windows Update. This problem is due to unsupported Windows 10 2004 settings. In addition, while the error dialog window states that Microsoft is working on a fix or support for settings, it does not list the settings that cause the update block during the manual upgrade attempt. Users are also informed that no action is required, but Windows Update will offer this version of Windows 10 automatically when these settings are supported.

Their reports devices Windows 10 1903 and Windows 10 1909, which have been disabled by the upgrade to Windows 10 2004, have appeared in the last two weeks through several channels, including Reddit, SuperUser, as well as Microsoft Answers [1, 2, 3, 4, 5], Microsoft Q&A [1, 2] and Microsoft TechNet sites.


While Microsoft The company has not yet officially acknowledged the issue and has not announced a solution, the company's software engineer Jennifer Feng said some users will receive the message that the information, due to various compatibility issues with many systems and hardware configurations. Feng advised users who have received this message to take the following steps to receive the May 2020 update via Windows Update:

  • Update your hardware drivers.
  • Disable the Isolation kernel by going to Settings> Windows Security> Open Windows Security> Devie Security> Kernel Isolation Details.
  • Continue to check the Windows 10 2004 Edition Information Page for mitigation and solutions to known issues.

Although it has not yet been confirmed that these steps actually work and are effective, there is an unofficial repair announced by a user on Microsoft's TechNet web portal for IT professionals that is proving to be effective. All you need to do to successfully complete the update is for users to disconnect the computer affected by Internet after receiving the ISO update / verifying the information and executing the update while it is offline.

Windows 10 2004 settings

According to Microsoft's Windows 10 2004 health checklist, seven update blocks do not allow certain devices with known compatibility issues to receive Windows 10 update in May 2020. The update blocks are as follows:

• Ease of connection to more than one Bluetooth device.
<br>• Errors or issues during or after updating devices with Conexant ISST audio drivers.
• Errors or issues during or after updating devices with certain Conexant or Synaptics audio drivers.
• The variable refresh rate does not work as expected on devices with Intel GPU.
• Breakup error with blue screen when connecting / disconnecting a Thunderbolt dock.
• Device update or startup issues when aksfridge.sys or aksdf.sys exist.
• Problem with older drivers for Nvidia display adapters (GPU).


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