Airbnb has announced that it will spend a total of $ 250 million in an effort to support its hosts around the world whose guests canceled because of their reservations. pandemic of the Koronai COVID-19. This means that if a visitor cancels it check-in for a reservation between March 14 and May 31 citing a COVID-19 related reason, Airbnb will pay the host 25% of the amount they would normally receive under the cancellation policy. Airbnb states that this policy will apply to all cancellations made during this period. In this way, the company compensates its hosts, who may feel "unprotected" by policy that allows visitors to cancel reservations them and receive a full refund. Specifically, this policy allows visitors who booked on or before 14 March to start at any time before 14 May to cancel and receive a refund or travel credit.
Ο CEO by Airbnb, Brian Chesky, said in a letter that the company should have considered allowing its guests to cancel their reservations and receive a full refund, including fees, stressing that it was not a business decision but a move aimed at protection of public health. Chesky also pointed out that while company did right by prioritizing health and wellness safety, is at a disadvantage as it made this move without asking visitors. He also noted that the company is taking into account the comments of the visitors and strives to constantly improve their service.
In addition, Airbnb is setting up a $ 10 million fund for its hosts. The employees the company contributed $ 1 million and Airbnb founders Joe Gebbia Brian Chesky and Nate Blecharczyk personally provide the other $ 9 million. Starting in April, hosts can apply for grants of up to $ 5.000. Finally, visitors who want to show their support during this time can soon realize payments directly to the hosts.