The move came after its initial refusal to replace it device, and then asked the user to pay 50% to get their new mobile. However, Xiaomi seems to have changed its mind when the issues got bigger and publicized.
The Chinese company even sent the man to her India, not just a new device, but also a backpack to replace what the previous device destroyed when it exploded.
Vikesh Kumar, who lives in Delhi, India, spoke about the horror he experienced at 91Mobiles on Saturday. Kumar did his usual activities when he noticed an unusual heat from the Redmi Note 7 Pro in his pocket.
Immediately took it out mobile out of his pocket to check on it, and then the dreaded man found that the device was making smoke. Without wasting time, he threw the device out of his hands, which accidentally landed next to his backpack, and a few seconds later he set himself on fire, destroying the backpack.
As Kumar even said, he couldn't erase it φωτιά otherwise, only by using a fire extinguisher. He notes that if he had just delayed throwing the device out of his hands, he would have suffered very serious injuries.
After the incident, Kumar visited a nearby shop Xiaomi, where they flatly refused to replace the device, and even accused him of being his own fault. After a lot of pressure on his part, his employees asked him to pay 50% to get a new device. However the company changed its attitude after the event was publicized and the ensuing general outcry.
This is not the first incident of an explosion Redmi. Last August, a man reported that his Redmi 6A exploded while he was still in his pocket.