Wednesday, June 3, 07:15
Home security Zendesk: Revealed an old data breach that affected 10,000 accounts

Zendesk: Revealed an old data breach that affected 10,000 accounts

ZendeskSoftware company Zendesk announced yesterday that it has discovered one issue security that affected thousands accounts. The incident happened 2016.

Zendesk says it has too many customers. Its customer support platform is used by about 145.000 entities in 160 different countries. However, according to information available so far company, only 10.000 accounts were affected and these were activated before November of 2016.

The company recently learned of the incident violation. An investigation was immediately launched, which continues to this day. Results so far have shown that some 10.000 accounts were affected. These include many accounts that have been closed or have been idle for a long time. The good thing is that no accounts that were activated after 1 November 2016 have been violated.

The hackers managed to gain access to the databases they had data of Zendesk customers but also information people who interacted with these customers through Zendesk services.

Customer information that has been leaked is: names, addresses e-mail, phone numbers, hashed and salted codes access. Security experts investigating the case said that the attackers may have also obtained TLS encryption keys on 700 from the hacked accounts.

Zendesk announced that BIME, Connect, Sell and Smooch products were not affected by attack.

The company decided to move on reset passwords for accounts using the same code before November of 2016. Password reset will also affect Guide, Talk and Explore products.

Zendesk, as mentioned above, hired security experts and briefed law enforcement authorities to help research. The company will provide more information in the coming weeks.

The company said it had fall victim to attack and 2013. By then, however, only three customers had been affected.

Zendesk shares fell 4% immediately after the breach was revealed.

LEAVE ANSWER

Please enter your comment!
Please enter your name here

Absent Mia
Absent Miahttps://www.secnews.gr
Being your self, in a world that constantly tries to change you, is your greatest achievement

LIVE NEWS

Samsung Access: Samsung's new service for new Galaxy devices!

Samsung has launched a new subscription service for upgrades, starting with the Galaxy S20 series. The new service, named Samsung ...

Microsoft: The tools that will now be available to everyone!

Microsoft now has the "Virtual Assistant Accelerator" and "Bot Framework Composer" tools for its entire user base. Developers can ...

Sony: Cancel PS5 event due to Floyd case!

The event that Sony had planned for the PS5 on June 4 was postponed indefinitely, due to the deplorable situation that prevails ...

Cisco warns: These Nexus switches have been hit by a serious security flaw

Cisco has warned customers with Nexus switches running NX-OS software to install updates to address a serious flaw ...

Windows 10 May 2020 Update: Get Windows 10 for € 9.09

As we all know, Windows 10 May 2020 Update has been released. It is safer, more reliable and more efficient than ever. It is certain that with ...

Anonymous's hack includes data from previous leaks!

As protests over the death of George Floyd in Minneapolis have spread across the United States, cyberattacks have targeted police ...

Critical Exim errors have been fixed, but many servers are still at risk

The update of Exim mail servers is not fast enough and the members of the Russian hacker Sandworm team are actively exploiting three critical ...

New Cisco vulnerability that concerns you!

A new critical Cisco vulnerability has been identified that concerns you: For those who don't know, Cisco recently announced that some of the servers ...

Antifa tweets from extreme rightists call for violence!

The "Antifa tweets" that flooded Twitter and promoted violence, actually came from a well-known far-right group! The information came in ...

Apple introduces the new USB-C Diagnostic Tool

Apple introduces the new USB-C Diagnostic Tool. See the new features: Apple finally brings the new internal USB-C Diagnostic Tool, ...