Zendesk says it has too many customers. Its customer support platform is used by about 145.000 entities in 160 different countries. However, according to information available so far company, only 10.000 accounts were affected and these were activated before November of 2016.
The company recently learned of the incident violation. An investigation was immediately launched, which continues to this day. Results so far have shown that some 10.000 accounts were affected. These include many accounts that have been closed or have been idle for a long time. The good thing is that no accounts that were activated after 1 November 2016 have been violated.
Customer information that has been leaked is: names, addresses e-mail, phone numbers, hashed and salted codes access. Security experts investigating the case said that the attackers may have also obtained TLS encryption keys on 700 from the hacked accounts.
Zendesk announced that BIME, Connect, Sell and Smooch products were not affected by attack.
The company decided to move on reset passwords for accounts using the same code before November of 2016. Password reset will also affect Guide, Talk and Explore products.
Zendesk, as mentioned above, hired security experts and briefed law enforcement authorities to help research. The company will provide more information in the coming weeks.
The company said it had fall victim to attack and 2013. By then, however, only three customers had been affected.
Zendesk shares fell 4% immediately after the breach was revealed.
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