Customer support is one of the most important aspects of any business, regardless of size. A reliable customer support system helps maintain the positive image of one brand, as everything starts by keeping your customers happy, showing them you really care about them.
Here are some of the most popular customer support software available on the market today. The decision on which solution will work best for your business is yours.
Freshdesk is one of the most popular and trustworthy options in the marketplace, providing users with a wealth of tools and capabilities to support customers. The application offers flexible pricing and is available for free to small groups and individual users.
Tools include automated ticketing, a solution for managing emailsinbox), accessible to all team members, customer support via social networks, the ability to create news portals and user forums. The system also has built-in time tracking functionality for ticketing, which helps identify “bottlenecks” that hinder support functions.
You can sign up for a free trial hereto check whether this solution suits your company's needs.
2. Salesforce Essentials
Salesforce Essentials, which is part of the productivity suite of the same name, is a complete HelpDesk platform with a highly pliable and flawless interface. It acts as an all-in-one solution for sales support, customer relationship management and customer support for small and medium-sized businesses.
Salesforce Essentials features a multi-channel console, built-in collaboration tools, auto-assignments and task management, allowing for easy collaboration among team members. The platform is also built and optimized for portable devices such as laptops, smartphones and tablets.
You can sign up for Salesforce Essentials for a free trial from hereto see in detail all the features it has.
Another remarkable solution for the support service industry that has been established in the marketplace, providing services to more than 40.000 small and large companies such as Box, Groupon, Disney and Rovio. The diversity of Zendesk's clientele clearly shows how versatile the software is.
Through the platform, companies are able to handle thousands of tickets daily, with simultaneous support from 5 to 500 agents. In addition to the support channels it includes, including e-mail, internet, chat and social media, a new application has been added that draws information from the Quora database, which customers can use to seek answers and find solutions to their problems.