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AMSA alerts users to phone frauds

AMSA has warned that it has received reports that its phone number has been used to make phrases through phone calls. When the call is answered, a voice generated by a computer is heard, the voice claims to be from the Australian Tax Service (AMSA).


The Australian Tax Service has stated that if someone receives an automated call pretending to be from AMSA, it is a fraud, as AMSA does not use an automated call.

"We do not use automated or computer-generated calls in any way," said AMSA.

For this reason, it urges users to report scams at Scamwatch to the Australian Competition and Consumers Committee (ACCC).

This helps ACCC warn people about current frauds, keep track of trends and stop scams wherever possible. If someone wants to report a scam, they should include details about fraud, for example, an email or a screenshot, anything that might be useful.

In addition, there are several ways in which crooks can try to communicate with someone, email, phone calls and messages, or via website and social media.

Fraud by Email

Copy emails with attachments or links that:

  • Go to "fake login screens" or web pages to trick you into downloading malware or give it your personal details.
  • They contain programs that record the movements of your computer keys to receive your personal information or credentials.

Scams by phone

  • Using fake phone numbers that seem to come from Australia to make and receive phone calls and messages.
  • Send pre-recorded voice messages to people who ask them to call them directly.

Scams through Websites and social media

  • Sending ransomware (malware) that stops your computer running until you pay a ransom
  • Website tracking or "login pages" to get your personal information.
  • They spy on your public profile on social media to learn about you so they can prove that you are or break your passwords.
  • Post or send job ads that ask you to provide personal or financial information in advance.
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