Cosmote informs its subscribers that it has become aware of it as unfamiliar, pretending to represent the OTE, make calls to COSMOTE fixed telephony customers, requesting personal details (e.g., VAT numbers) and passwords with the pretext of checking their router or e-mail. In some cases, they also ask subscribers to install remote access software on their computers (e.g. TeamViewer).
Subscribers are kindly requested to be very careful. In no case does the company ask for personal information by telephone with its customers passwords systems or services. She also does not invite her clients by asking them to install such programs on their computer. If a subscriber feels that he has been the subject of a fraud attempt, please contact Cosmote's customer service directly at 13888.
For OTE Group, the security of personal data and customer transactions is a major concern and priority. The company reserves all its legitimate rights to all who use its name and the trust it has developed with consumers for malicious and illegal acts.