Since then, the company has recognized its mistake, apologized to the former user's man, and began investigating how the letter was sent. The event went on publicity when the woman's husband spoke to the BBC.
The reason why he decided to speak publicly is because he wanted other organizations to realize how negative some automated messages might be.
Lindsay Durdle left life at 31 May at the age of just 37 years. Earlier it was diagnosed with breast cancer but the disease lay in the lungs and brain.
Howard Durdle, a Lindsay man, advised Paypal of his wife's death by providing her death certificate and identity as requested.
A few days later, a letter arrived in his mailbox from Paypal. The caption read "Important: You must read this notice carefully."
Excuse the language but this is beyond the fucking pale. PayPal - who were informed of Lindsay's death three weeks ago - ...
Later, the company came in contact with Howard and informed him that this is a mistake, and that the debt has been written off, and that the matter is being investigated.
Howard, as a member of a charity named Widowed and Young, has seen with his own eyes what can cause such a message to someone when in a difficult situation, and that is why he spoke publicly about the letter he received. He stresses that it is very important for large organizations such as Paypal to understand the evil that such a letter may cause.